Learning Possibilities
Learning Possibilities

Learning Possibilities

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Technical Support

by OliviaB367 / Wednesday, 31 July 2019 / Published in Blog

Company: Learning Possibilities

Department: Technical Support

Location: Elstree, Hertfordshire

Reports to: Technical Support Manager

Job description Technical Support

We have an excellent opportunity for a 2nd Line Support to join one of the UK’s leading providers of school learning platforms whose aim is to engage, teach and educate through technology within schools.

About the Company

The opportunity is with an award winning, Gold Certified Microsoft Partner implementing e-learning solutions, with expertise in cloud computing for education and government customers. The platform is built on Microsoft technologies and is currently used by users across the UK. You will be a valued member of the team based in Elstree / Watford, Hertfordshire.

Main Responsibilities

-Respond to requests from customers and log these in the customer service system, by following internal processes.

-Ensure Incidents are responded to within their target response time and SLA.

-Communicate effectively and professionally with internal and/or external customers, by telephone, email and face to face methods

-Produce and assist with any reports.

-Perform any reasonable task that may be requested by management.

-Speak positively and enthusiastically about the company and its products and services, to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Teamwork

-Work as part of a team to achieve departmental goals.

-Communicate effectively with other departments within the company and participate in cross training to enhance knowledge of company products.

-Work together with other departments and divisions within the company to improve standards, efficiency and profitability.

-Take responsibility for managing all incidents

-Take responsibility for personal and professional development in-line with agreed annual performance objectives.

Knowledge, Experience and Qualifications

Essential Skills and Experience:

-Excellent written and verbal communication skills, including an ability to explain technical issues in a clear and concise manner to non-technically minded users.

-Good time management.

-IT literate, especially Microsoft technologies.

-Able to develop strong, collaborative and honest relationships with other members of the organisation.

Ability to work within a pressured environment and deal with any potentially difficult customers.

Knowledge and experience of the following:

-Microsoft SharePoint 2013/2016,

-Active Directory,

-Office 365

-Azure

-Windows Servers (Domains, DNS, ADFS, Group Policy, User Provisioning, PowerShell scripts)

-Exchange

Desirable Skills, Experience & Qualifications

-Microsoft Certifications e.g. MCSE,MCSA

-Educated to degree level.

-Microsoft Dynamic CRM

-Hyper-V (Creating and managing Virtual machines)

-System Center (SCOM, SCCM, SCDPM)

-HTML5 , CSS3, and JavaScript

-WordPress

Competencies Required:

-Highly analytical, with good attention to detail.

-Strong desire to provide exceptional customer service.

-Able to provide high quality technical support

-A good working knowledge of how to operate MS office products

-Must be flexible in order to meet the needs of the business.

-Ability to work under pressure, demonstrate drive and a positive ‘can-do’ attitude to work.

Salary, Hours & Benefits

Excellent salary package, £32,000 per annum basic, depending on experience.

This job description is a guide to the key elements of the current role. It is not intended as a completely permanent schedule and is not part of the employee’s contract. Please note that other duties may be required by management from time to time.

To apply or find out more about the role please email your CV and covering letter to careers@lpplus.com.

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Learning Possibilities Limited

Suite 11, Building 6, Croxley Business Park, Watford, WD18 8YH, UK Company Registration No: 6256264

phone

020-8236-1010

E-mail

info@lpplus.com

Social

Learning Possibilities, LP+ Mark and Logo are registered trademarks of Learning Possibilities Limited.
© 2020 Learning Possibilities Limited - Company Registered in England and Wales.

Privacy policy
EULA
Modern Day Slavery Act

Learning Possibilities Limited

Suite 11, Building 6, Croxley Business Park, Watford, WD18 8YH, UK Company Registration No: 6256264

Contact

020-8236-1010
info@lpplus.com

Social

Learning Possibilities, LP+ Mark and Logo are registered trademarks of Learning Possibilities Limited.
© 2020 Learning Possibilities Limited - Company Registered in England and Wales.

Privacy policy | EULA | Contact

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About Learning Possibilities

1. Team

Learning Possibilities has built a world class team that has over 100 years edtech experience. The team is Chaired by the Prof of Learning and Innovation – Stephen Heppell, and led by Dr Mehool Sanghrajka, who led significant education businesses at two FTSE250 companies prior to founding Learning Possibilities. Other key members include Mandeep Dhillon, formerly of Close Brothers, where he led transformation and delivery; and Vishaal Shah who has a decade of finance and investment experience.
For details see: Teams

2. Pedagogy

Our LP+ Learning and Collaboration platform was created in 2005 in partnership with Microsoft, Dell and Intel. It has pedagogy at its heart, and from the outset was designed to drive transformation and create new models of education. In 2010, Learning Possibilities published its pedagogical framework – ADOPT – which was selected as the UK’s National Learning Platform Adoption Model, by the UK Department for Education.
For details, see: The Adopt Framework

3. Innovation

The LP+365 has been at the forefront of innovation in driving online teaching and learning, and has been recognised through several awards including the prestigious BETT Award, 2 Education Investor Awards, and 2 Microsoft Global Partner of the Year Runner-Up  (Education) Awards.  We have also Microsoft’s Global Partner in Education.
For details, see: Awards

4. Scale

The LP+365 platform was designed for School Districts and Governments, and built to securely scale through both private and public clouds. The platform has been used by over 600,000 learners in Wales for over six years ( https://lpplus.com/wales-showcase/ ), where the Minister of Education called LP+ a ‘world class platform’. In developing country examples, Learning Possibilities is currently working on a 25m learner project in the Philippines. ( https://lpplus.com/philippines-showcase/ ).
For details, see: Wales Showcase

5. Impact

Learning Possibilities is a ‘social enterprise’ focused on the impact of its work. We publish details of our major studies, including Prof. Don Passey’s (Lancaster University) independent evaluation of the LP+ platform, and the Welsh Government’s report of Learning in Digital Wales.
For details, see: Research

About Learning Possibilities

About Learning Possibilities

1. Team
Learning Possibilities has built a world class team that has over 100 years edtech experience. The team is Chaired by the Prof of Learning and Innovation – Stephen Heppell, and led by Dr Mehool Sanghrajka, who led significant education businesses at two FTSE250 companies prior to founding Learning Possibilities. Other key members include Mandeep Dhillon, formerly of Close Brothers, where he led transformation and delivery; and Vishaal Shah who has a decade of finance and investment experience.
For details see: Team

2. Pedagogy
Our LP+ Learning and Collaboration platform was created in 2005 in partnership with Microsoft, Dell and Intel. It has pedagogy at its heart, and from the outset was designed to drive transformation and create new models of education. In 2010, Learning Possibilities published its pedagogical framework – ADOPT – which was selected as the UK’s National Learning Platform Adoption Model, by the UK Department for Education.
For details, see: https://lpplus.com/the-adopt-framework/ Adopt Framework

3. Innovation
The LP+365 has been at the forefront of innovation in driving online teaching and learning, and has been recognised through several awards including the prestigious BETT Award, 2 Education Investor Awards, and 2 Microsoft Global Partner of the Year Runner-Up  (Education) Awards.  We have also Microsoft’s Global Partner in Education.
For details, see: https://lpplus.com/about/awards/

4. Scale
The LP+365 platform was designed for School Districts and Governments, and built to securely scale through both private and public clouds. The platform has been used by over 600,000 learners in Wales for over six years ( https://lpplus.com/wales-showcase/ ), where the Minister of Education called LP+ a ‘world class platform’. In developing country examples, Learning Possibilities is currently working on a 25m learner project in the Philippines. ( https://lpplus.com/philippines-showcase/ ).
For details, see https://lpplus.com/wales-showcase/

5. Impact
Learning Possibilities is a ‘social enterprise’ focused on the impact of its work. We publish details of our major studies, including Prof. Don Passey’s (Lancaster University) independent evaluation of the LP+ platform, and the Welsh Government’s report of Learning in Digital Wales.
For details, see: https://lpplus.com/education/research/